Our Guarantee
We guarantee that your order will be prepared with the freshest flowers blooming at the time of your order, and that we will do our best to accommodate the look and feel of the arrangement you request. However, due to the seasonality of flowers and unpredictability of natural events, we do not guarantee the availability of any specific flower types or colors.
During our growing season, we make every attempt to create arrangements with flowers grown in our gardens. However, during periods of increased demand, we will also source flowers from other local growers in order to fulfill our customers’ requests and further support the local flower movement.
Outside of our growing season our arrangements are comprised of flowers imported by the regional wholesaler.
Delivery Policy
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
If No One is Home: Weather permitting and depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return.
Recipient Will Be Contacted: The florist will request contact information of the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We cannot be held responsible for missing or faulty product due to this special request.
Delivery to Hospitals: When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Returns/Refunds
As the purchaser of items, the purchaser agrees that: All sales are final.
As flowers are a perishable item, refunds are possible under the following circumstances:
All issues must be indicated to us within 24 hours of delivery by calling 215.380.1504 or emailing [email protected]
Refunds are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
Delivery times are often within a 1-2 hour timeframe or generalized to “morning” and “afternoon.”
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.
Changes to Terms
We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us by calling 215.380.1504
Questions while Ordering?
Please contact us by calling 215.380.1504